Support

We answer within two working days

The fastest way to reach us is email. Include your device model, OS version and a screenshot if the problem is visual.

Common questions

Restore a subscription: open Hanlingo settings, tap Premium, then Restore Purchases. Make sure you are signed into the store account used to buy it.
Cancel Premium: manage it in your App Store or Google Play subscription settings; Hanlingo cannot cancel store subscriptions for you.
Lost progress: if sync was enabled, sign back in and your progress returns. Local-only progress cannot be recovered after deleting the app.
Offline lessons: download packs appear in Explore; once downloaded, lessons and review work fully offline.